How you ‘Show Up’ to your customers can make all the difference in whether they stay your customer.
It is vital to examine how your business is showing up to your past, existing and prospective customers.
In this webinar, Sharon Worsley, Senior Manager Chamber Success, for the Ontario Chamber of Commerce, will share with you strategies to excel in meeting the needs of your customers, clients or patients.
With over 25 years in the hospitality and tourism industry, Sharon understands the importance of not just customer service but customer excellence!
Working for an independent 4-star hotel in downtown Toronto, in one industry alone, Sharon increased the number of accounts from 8 to over 120, much of it she attributes to providing customer excellence.
While at the hotel, Sharon also ran her own business development consultancy firm. She noticed that many organizations were ‘leaking opportunities’ that they often didn’t realize.
Sharon will share relatable real-life experiences and strategies that you can add to your business to help you get back on track and provide customer excellence in ways you might not have considered before.