• COVID-19 UPDATE: Keeping Staff and Clients Safe in the Face of Potential Disruption

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    Based on guidelines from the World Health Organization, as well as federal and provincial health agencies, most businesses continue to operate normally but have begun implementing preventative measures as part of business continuity plans.

    Current preventative measures that are recommended for any organization, include:
    • Hygiene guidance to all employees
      • Hand washing with warm water and soap
      • Alcohol-based hand sanitizer
      • Avoid touching eyes, nose, and mouth with unwashed hands
      • Cover coughs and sneezes with a tissue, then immediately throw the tissue in the garbage and wash hands. If there is no tissue, sneeze or cough into a sleeve or arm, not a hand.
      • Cleaning and disinfecting frequently touched objects at home
    • Instructions to remain at home when feeling unwell
    • Adding additional disinfecting protocols at all facilities 
    • All non-essential domestic work travel and any international work travel to be suspended 
    Every organization should be reviewing their business continuity plans and preparing strategies to help ensure the continuity of essential services and connectivity in the face of workplace quarantines and/or widespread work-from-home situations. Here are a few important questions to ask:
    • Do your employees have protected laptops they can take home?
    • Will your VPN or remote access solution support the increased load if most or all employees are trying to connect?
    • Do you have tools in place that allow for collaboration among staff and with customers when not in the office? Examples include;
      • Phone and video conferencing solutions
      • Chat or team-based collaboration tools
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